"Improving Morale through Communication with Employees"

Carolyn Shockey

Improving morale is the goal of all employers. After an employee survey in 2000, Norman Regional Hospital began an aggressive follow-up to issues raised on the survey. Through these follow-up activities, in six months the comparison score was increased from the 14 percentile to the 68 percentile and in two year to the 99 percentile. This program will present multiple ways to improve communication with employees leading to increase morale of the staff

Bio:
Carolyn Shockey, PHR, received a B.S. and M.A. from the University of Oklahoma. Began in the Human Resources business in 1977. She has worked as Employment Manager and Director of Human Resources. Was selected to be a number of the HCA National Faculty and presented workshops all over the country with HCA. Has represented at the local, state and national level on the improvements that Norman Regional Hospital has seen with an aggressive follow-up of an employee opinion survey.